By Marc Gilman
Questions?
Call (800) 927-9326 or email
Key Takeaways
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Devoted Health, a Medicare Advantage insurer, is entering New Hampshire for the 2027 plan year — according to the company’s own 2027 service area listing, its New Hampshire coverage includes Hillsborough, Sullivan, and Grafton counties specifically.
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The New Hampshire launch is part of a much larger national expansion. Devoted plans to enter 342 new counties across five new states (Connecticut, Michigan, New Hampshire, New Jersey, and New York) for 2027, bringing its total footprint to 1,341 counties in 34 states.
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The company just closed a $1.18 billion financing package — a $555 million Series G round plus a $622 million tender offer to buy shares from existing shareholders, led by Advent and Temasek, reportedly valuing the company around $25 billion.
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Membership has grown quickly. Devoted reported about 538,000 Medicare Advantage members as of September 2026, up from roughly 212,000 the previous December.
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Devoted has earned 5-star CMS ratings for some of its HMO plans in certain states (Ohio and Florida, among the states it has publicized), and NerdWallet’s review puts its weighted-average quality rating at 4.22 stars versus a 4.02 industry average. That doesn’t tell you how any specific New Hampshire plan will be rated once it’s available, since Devoted has no rating history in this state yet.
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Customer feedback is mixed, as it is for most carriers. Members have pointed to helpful service staff and telehealth access as strengths, while NerdWallet’s review notes a complaint rate more than double the industry average and a higher-than-typical out-of-pocket maximum (around $7,041), alongside Trustpilot mentions of provider directory accuracy and reimbursement delays.
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Specific 2027 plan details for New Hampshire — premiums, benefits, provider networks — aren’t public yet. What’s confirmed so far is that Devoted is entering the market; the plan-level specifics come later in the CMS release cycle.
Who Is Devoted Health?
Devoted Health is a Medicare Advantage insurer, founded in 2017 in Waltham, Massachusetts, by brothers Ed Park (a former COO at athenahealth) and Todd Park (a former U.S. chief technology officer under President Obama). The company operates as both an insurer and, in some markets, a care provider, built around an in-house technology platform intended to coordinate member care across insurance and delivery. It emphasizes hands-on member support — U.S.-based “Member Service Guides” who help with day-to-day plan questions — alongside standard Medicare Advantage coverage.
The company has grown quickly since launching, and this most recent funding round — $1.18 billion between new capital and a shareholder tender offer — is being used to fuel that next phase of growth, including entering several new states for 2027.
Why Is Devoted Entering New Hampshire?
New Hampshire is one of five new states in Devoted’s 2027 expansion, alongside Connecticut, Michigan, New Jersey, and New York. Within New Hampshire, the company’s own 2027 service area listing names three counties: Hillsborough, Sullivan, and Grafton. That’s a notable footprint — Hillsborough County alone is the state’s most populous county, home to Manchester and Nashua.
This kind of expansion isn’t unusual in Medicare Advantage. Carriers regularly add or drop service areas from year to year based on their own business decisions, and a new entrant arriving in a county doesn’t change anything about the plans you’re currently enrolled in. It does mean you’ll likely see Devoted’s name and marketing in New Hampshire for the first time this AEP.
What Does Devoted’s Track Record Look Like Elsewhere?
Because Devoted hasn’t operated in New Hampshire before, there’s no local history to point to yet — no New Hampshire-specific star rating, no New Hampshire provider network to evaluate. What is publicly available is their performance in states where they’ve operated longer:
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Devoted has achieved 5-star CMS ratings on some HMO plans in certain states, including Ohio and Florida, and NerdWallet’s review cites a 4.22-star weighted average quality rating across Devoted’s plans nationally, compared with a 4.02 industry average.
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The company has been recognized by Fortune and Great Place to Work in workplace rankings, and has appeared on U.S. News & World Report’s list of best insurance companies for Medicare Advantage.
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On review platforms like Trustpilot, member feedback is mixed — people have pointed to responsive customer service and telehealth access as strengths, alongside complaints about inaccurate provider directories, slower payment processing, and difficulty with certain reimbursements. NerdWallet’s review notes Devoted members have filed more than double the industry-average complaint rate, and that plans carry a higher average maximum out-of-pocket cost (around $7,041) than many competitors — though premiums tend to run low, with roughly 57% of plans at $0 per month.
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Because Devoted has expanded quickly — 9 new states in 2026 alone, on top of the 2027 additions — many of its newer plans don’t yet have enough history to carry their own satisfaction or quality data. A brand-new New Hampshire plan would fall into that same category at first.
None of that is unique to Devoted — most Medicare Advantage carriers have some version of both strong reviews and complaints. The point isn’t that Devoted is better or worse than any other carrier serving New Hampshire; it’s that their track record so far comes from other states, and New Hampshire’s own experience with them is about to begin.
What To Watch For as 2027 Plan Details Arrive
The pieces that actually matter for your coverage — premiums, specific benefits, drug formularies, and which doctors and hospitals are in-network locally — haven’t been published yet. Those typically become available later in the plan year release cycle, ahead of AEP (October 15 – December 7). Once that information is public, it’s worth checking specifically:
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Whether your current doctors and specialists are in Devoted’s New Hampshire network.
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What the plan actually covers for your specific medications.
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What the real monthly and out-of-pocket costs look like for your situation, not just the headline premium.
Where Does Insurance Planning Fit In?
A new carrier entering the market gives you one more option to weigh during AEP — not a reason to switch on its own. Whether a new plan from Devoted, or any carrier, is a good fit depends entirely on your doctors, your medications, and your actual costs, not on a company’s funding round or national growth numbers. That’s exactly the kind of comparison we help with every AEP.
What To Do Next
If you’re in Hillsborough, Sullivan, or Grafton County and want help evaluating Devoted Health’s New Hampshire plans once details are public — or just want a second opinion on your current Medicare coverage — we’re glad to walk through it with you.
Questions? Call (800) 927-9326 or email
Prefer we reach out to you instead? Complete our Permission to Contact form and a licensed Gilman Agency agent will follow up.
Sources: “Devoted Health closes $1.2B financing deal amid expansion push,” Becker’s Payer Issues; “Insurer startup Devoted Health raises $1.2B as it revs up growth,” Endpoints News; “Devoted Health in Talks for a $25 Billion Round,” Briefs; Devoted Health Medicare Advantage review, NerdWallet; Devoted Health’s own 2027 service area listing and press releases (devoted.com); member reviews on Trustpilot.
This article is for general educational purposes and does not represent an endorsement or criticism of any insurance carrier, and Gilman Agency is not affiliated with or endorsed by Devoted Health or CMS. Plan availability, benefits, and ratings referenced here reflect information available as of publication and are subject to change as CMS finalizes 2027 plan data. This is not an offer of coverage. We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) to get information on all of your options. Consult a licensed insurance professional regarding your specific Medicare coverage and options, including which carriers and plans serve your county.
